The Children’s Place Online Order Cancellations

After needing to update our girls’ wardrobes we did some shopping at The Children’s Place earlier this month. During a special promotion we received Place Cash to spend on purchases at a later date.

Yesterday I took advantage of a quiet moment to order a few things we were still lacking, excited at the great prices and the fact that The Children’s Place carries size 16 in girl’s clothing. After using my rewards coupon and Place Cash I checked out.

This afternoon, however I received an email that my orders had been canceled, which seemed very weird to me. After about an hour on the phone (34 minutes on hold and the other on and off hold with a very polite customer representative), I was told someone had hacked Place Cash numbers and used them from purchases and as a preemptive strike The Children’s Place was cancelling all online orders using Place Cash.

I received an email with new coupon and rewards codes, I’m a little surprised they didn’t offer anything for the inconvenience of having to reorder and being on the phone for so long. Also, I’m a little apprehensive filling up the cart again and also hoping we don’t miss out on any styles/sizes that we were able to “purchase” yesterday. I understand these things happen and the rep at The Children’s Place has been very understanding.

If you are stuck in this same situation, and would still like to use your cash, hopefully you won’t be on hold for the same amount of time, but be sure to call 1-877-752-2387.

 

Please comment here to let us know what your experience was.

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Jennifer Bullock

MommyB Knows Best is a family friendly website that features fun tips and tricks for parents, fresh segments you won't see on other websites, honest in-depth product reviews, and great giveaways. For more information about MommyB and MBKB check out the MommyB Is page.

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